Shipping and Returns Policy
Here you will find our detailed policy on shipping, returns, and exchanges. Be sure to read each section to understand your rights and responsibilities.
1. Shipping Policy
At Loyal, we are committed to providing fast and secure shipping to make your shopping experience as convenient as possible. Below, we outline our shipping policies:
- Shipping Time: Orders are processed within 1 to 3 business days after payment confirmation. Delivery time depends on the customer's location. Estimated delivery times are:
- Domestic Shipping: 3-7 business days.
- International Shipping: 7-15 business days, depending on the destination.
- Shipping Costs: Shipping costs are calculated at checkout, based on the package weight and delivery location.
- Shipping Options: We offer various shipping options, including standard and express shipping. Choose the option that best suits your needs.
- Order Tracking: After your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.
- Shipping Address: Make sure to enter the correct address when placing your order. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
- Shipping Issues: If your package has not arrived within the estimated timeframe, please contact us at [email protected] so we can help track the package.
2. Return Policy
If you are not completely satisfied with your purchase, we offer a return policy that allows you to return products within a specified period. Below, we outline the steps and conditions for returning an item:
- Return Period: You can return products within 30 days of receiving your order. After this period, unfortunately, we will not be able to accept returns.
- Product Condition: In order for a return to be accepted, the products must be in their original condition, unused, with all tags intact and in their original packaging.
- Products Not Eligible for Return: Some products are not eligible for return, such as personal hygiene products, used or altered products, and items on sale or discounted (unless they are defective).
- Return Process: To request a return, please contact us via email at [email protected]. We will provide you with a return label and instructions to send the products back to us.
- Return Shipping Costs: The customer is responsible for return shipping costs, unless the product was defective or incorrect. In that case, we will cover the return shipping costs.
- Refunds: Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued via the same payment method used for the original purchase. Refund processing time may vary, but is usually completed within 7-10 business days after receiving the return.
- Exchanges: If you prefer to exchange the product for another one, we can offer an exchange. Please contact us for details on how to proceed with an exchange.
3. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us within 7 days of delivery. We offer a quick process to resolve this type of issue:
- Damaged Product Notification: If the product has a manufacturing defect or damage during shipping, contact us immediately at [email protected]. We will ask for photos of the damaged product to expedite the resolution process.
- Exchange or Refund: Once we confirm the product is defective, we will offer you the option to receive an exchange for a new product or a full refund.
- Return Shipping Cost: For defective or incorrect products, we will cover the return shipping costs.
4. Frequently Asked Questions
Here we answer some common questions that may help you resolve any doubts about our shipping and return process:
- Can I return products bought on sale? Generally, products bought on sale are not eligible for return, except if they are defective or damaged.
- Can I return a product after using it? We do not accept returns of products that have been used or altered, unless they have a manufacturing defect.
- How can I track my order? After your order is shipped, you will receive a tracking number via email. Use this number on the shipping carrier's website to check the status of your package.
- What should I do if I haven't received my order? If your order hasn't arrived within the estimated delivery timeframe, please contact us immediately so we can investigate the issue.